Helping you to live the life you want

Offering flexible support when you need it

Support packages tailored to your specific needs

What's the CONNECT project?

The CONNECT project provides an enhanced lifeline and telecare service across Carmarthenshire, Pembrokeshire and Ceredigion. The pilot project has been funded by the Welsh Government’s Transformation Fund, enabling the West Wales Care Partnership Board - which brings together Carmarthenshire, Ceredigion and Pembrokeshire County Council’s, Hywel Dda University Health Board and representatives of the third and independent sector - to work together to help shape the future of health and social care services across west Wales.

What’s the aim of the project?

The aim of the project, which is the first of its kind in Wales, is to support a prevention and early-intervention care system through pro-active wellbeing calls which can help identify any potential health and wellbeing issues at the earliest opportunity to ensure needs are supported accordingly, providing a specialist response service and via community-based support whenever individual’s need it.

As part of the service, CONNECT also offers flexible support packages tailored towards an individual’s specific needs to help them live independently for as long as possible utilising the latest Technology Enabled Care (TEC). This includes red button lifelines, fall detectors, GPS tracking devices, door sensors, medication dispensers to remind someone when their medication is due and many more useful devices, providing individual’s and their loved ones with complete peace of mind 24/7 all year round.

How will we do this?

There are three key elements to the service:

  • Firstly, it's about providing the right support to help individuals to help themselves by focusing on their wellbeing.
  • Secondly, the service aims to provide help when it’s needed through early intervention to reduce the impact of ill health and help individuals regain their independence.
  • Thirdly, it’s about providing ongoing specialist help to continue promoting independent living to prevent a ‘potential’ crisis occurring and the impact this may have on an individual’s health and wellbeing.



Contact Us

Firstly, a client would get in touch with one of our friendly Advisors on 0300 333 2222. This could be a self-referral, via a family member or through a social care or health professional.

Wellbeing Assessment

We would then undertake a Wellbeing Assessment to identify what level of support the client requires to live well and establish what their priorities are - i.e food shopping, loneliness, social interaction, managing a health condition.

Pro-active Wellbeing Calls

The assessment also determines the frequency of follow up wellbeing calls to support the client’s welfare. This could be weekly, monthly or even a few times a week depending on the client’s specific needs.

Wellbeing Activities

We’d also support wider wellbeing activities, such as re-engaging with the local community (virtually currently, but physically in the long term). This could be identifying and providing support to attend community groups of interest such as gardening or dancing groups etc or by connecting like-minded individuals through the CONNECT 2U app.

Community Responder Service

We also provide an appropriate 24/7 Community Responder Service when in crisis. Supporting non-injurious falls and welfare needs. This provides clients and their families with peace of mind knowing help is always available should they ever need it.

Project delivery

Delta Wellbeing Ltd has been commissioned by the West Wales Care Partnership Board to assist with the delivery of the project. The company, set up in 2018, operates as an independent trading company owned by Carmarthenshire County Council. It involved the transfer of the council’s former Careline service, which had been in operation for over 30 years.

Delta also supports a large number of Local Authorities, Housing Associations, Health, Educational and Third sector organisations, as well as Welsh Government to deliver out-of-hours support for their services and Technology Enabled Care at scale.

Want to know more about the CONNECT service?

For further details about how the CONNECT service can support you and your loved ones, and applicable charges, please contact one of our friendly team members today on 0300 333 2222.

Kindness connects

Connect to Kindness aims to create more understanding about the benefit and impact of kindness to ourselves and others in our community.

As part of the campaign, the regional partners will be developing stronger community networks to create an environment where acts of kindness can flourish and happen more easily.

Join us to take action and learn more about the Connect to Kindness Campaign in West Wales and the impact that kindness can have on ourselves and our communities.

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In partnership with

Hywel Dda
Welsh Govenrment