At Delta Wellbeing, our clients are at the heart of everything we do, which is why their feedback about our vital service is so important to us.
This will enable us to continually improve the way in which we deliver all aspects of our service ensuring we are able provide the right support at the right time to each individual so they can live the life they want independently for longer.
“Staff are always very helpful and polite” (2020)
Within this Summary Report, we provide details of real client feedback from our Customer Satisfaction Surveys in 2019 and 2020 about their experiences when using our 24/7 vital service to help us ensure we deliver the best service all year around.
“Very informative and helpful” (2019)
In 2019, we circulated a single full survey to approx 1,850 Delta Wellbeing clients on behalf of Carmarthenshire, Pembrokeshire, Wrexham, Powys and Swansea local authorities and Mid-Wales Housing and Trivallis Housing Associations and received 445 responses.
“Installation process was excellent” (2020)
In 2020, we circulated five separate surveys to approx 2,483 customers on behalf of Carmarthenshire, Ceredigion, Wrexham, Powys, Swansea, Neath Port Talbot local authorities, Delta CONNECT clients and Trivallis Housing Association to gather specific feedback focussing on key service areas provided and received 724 responses.
"Excellent service provided. Very impressed with staff. I found them very caring.” (2020)
As part of our surveys, we asked clients to provide honest feedback on applicable services, including the monitoring centre, installation process, new CONNECT service, how they heard about us, their experience when dealing with our team and also their views about how we can improve in the future.