*Sarah, aged 52, was referred to the CONNECT service in April 2020 for a Wellbeing Assessment.
As part of the service, she received regular wellbeing calls, access to a 24/7 community response team, digital support and Technology Enabled Care (TEC) equipment, providing round the clock support, if needed.
The mum-of-two was one of the thousands of vulnerable residents contacted by Delta Wellbeing after receiving a shielding letter from Welsh Government, to ensure she had everything she needed whilst shielding during the Covid pandemic.
During her weekly wellbeing calls, she was introduced to the team’s Community Wellbeing Officer Louise. Sarah had been self-isolating for several weeks during Covid and told Louise she had been feeling “very lonely” during this time and that the pandemic was causing “increased anxiety,” which was impacting upon her mental health.
Opening up about her personal traumas and thoughts during her wellbeing calls, she thanked Louise for saving her life, adding,
During one wellbeing call, Sarah said she had no food in her flat, or milk to make a simple cup of tea. Following the call, Louise immediately arranged for an essential food parcel to be delivered to her home, which she was very grateful for.
To ensure she was no longer feeling isolated during the Covid lockdowns, being separated from her family and friends, Louise also arranged for her to have a tablet, as
part of the digital support provided through the CONNECT service.
This enabled her to stay connected with her daughter who lived in England. Through the tablet, she was given a virtual tour of her daughter’s new home and was able to meet her new pet dog.
*Names have been anonymised