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Working with you

At Delta Wellbeing we pride ourselves in being able to improve independence by providing a high standard of care and service whenever you or your customers need it.

All our products and services adhere to relevant industry standards - we are accredited to external bodies, including the Telecare Services Association (TSA). We understand legislation and work towards compliance with the Healthcare Standards Wales and the Social Services and Wellbeing (Wales) Act. Understanding our customers’ needs, we aim to do what matters to you, to add value and get it right first time.

When you work alongside our team, you can rest assured that your dealing with a professional, quality assured organisation that works within clear protocols and aims for the highest standards in the industry. We provide support when you need it most and are prepared to go the extra mile to ensure our services deliver every time.

We provide bilingual call monitoring and other support services to a wide range of Local Authorities, Health Boards, Housing Associations, Welsh Government, Educational establishments, private companies and local residents. We provide professional yet personal support 24/7 365 days a year. We can provide a range of services such as; Out of hours Housing Repairs, Lone working, Carers cards, alarm monitoring etc. (*Links to service/kit) As an innovative TEC provider and monitoring centre our services constantly evolve so if you need a service that’s not listed please give us a call.

Information, Advice and Assistance

Information, Advice and Assistance

We support people to maintain choice and control over their lives and improve their independence, by providing the right information and advice and tailored solutions that will best suit the individual

Telehealth

Telehealth

We provide connected care solutions; alarms and technology that play a key role in helping people stay out of hospital or residential care, to assist in the management of long term health conditions and enjoy a better quality of life.

Wellbeing calls

Wellbeing calls

Targeted at sheltered housing, supported living schemes/extra care facilities across the UK. This service helps you keep in touch with your clients without the need for an on site presence.

Consultancy

Consultancy

With the imminent shift from analogue monitoring systems to digital from 2021 to 2025, we will offer a consultancy service and technical expertise to customers, on how best to manage the switch over.

Disaster recovery

Disaster recovery

We provide a secure, fast and effective disaster recovery solution to maintain or quickly resume critical service functions in the event of a disaster.

Third sector

Delta Wellbeing is a Local Authority Trading Company wholly owned by Carmarthenshire County Council, our emphasis is on helping individuals to improve their independence. It was set up by the authority in June 2018 and involved the transfer of the Council’s Careline service into the Company.

We are a centre of excellence for Technology Enabled Care. Our focus is on ensuring that our customers receive the very best advice on how the latest technology such as home-based community alarm systems, mobile systems, can improve independence. By constantly ensuring that we offer the most up to date technology, and by working with industry partners and groups, we can bolster our range of equipment so that we have the solutions for a range of ailments and customer needs. We pride ourselves in putting our customers, of all ages, at the heart of everything we do and ensure our wellbeing advisors are some of the most well trained in the Industry. We can tailor support solutions to individuals on a UK wide basis. For us it is more than a business, it is a passion to do the right thing.

We work with numerous 3rd sector organisations to support their clients to improve their independence, to find out more contact us at info@deltawellbeing.org.uk 

Local Authority

Delta Wellbeing is a Local Authority Trading Company wholly owned by Carmarthenshire County Council. We are a commercial enterprise based in Carmarthenshire, set up to help people who need support to live safely and independently.

The standards we set ourselves are extremely high and these are confirmed by our accreditation to external bodies, including the Telecare Services Association (TSA). We work towards compliance with both Healthcare Standards Wales and the Social Services and Wellbeing (Wales) Act. All our wellbeing advisors have achieved “Dementia Friends” status. We were proud to have reached Finalist for The Guardian Public Service Awards 2017 for our Training Strategy – testament to the significant investment we have made in the skills of our staff over the last 18 months. We are currently aiming towards our Information, Advice & Assistance service becoming accredited under the Welsh Government IQAF. (Information & Advice Quality Framework for Wales). Our team of highly committed and trained wellbeing advisors are supported by registered multidisciplinary Health and Social care professionals.

We provide multilingual services to individuals across the UK. We offer a diverse range of services to private individuals, Local Authorities, Health Boards, private and public sector organisations, commercial businesses and Government. Our infrastructure and monitoring platform uses innovative technology to support a range of existing and futuristic solutions to care and support needs, including Telecare, Telehealth and Telemedicine.

We also operate a 24/7 bilingual Information, Advice and Assistance service to individuals and organisations that promotes and maintains wellbeing and independence in the home.

Carers emergency card

The Carers Emergency card is a free service for Carers of people, living in the region.

Carers carry a ‘purse or wallet size’ card, which contains a unique ID and emergency response number. The card informs others that the holder cares for someone at home who cannot manage without help. Should the Carer become involved in an accident/emergency or is taken seriously ill, other people and emergency services will know that the person they care for needs help.

How does it work?

Carers complete a registration form giving details of the person they care for, together with contact details of up to two nominated persons who could substitute the carer’s place in an emergency or any unforeseen circumstance. The completed form is sent to us for processing and the Carer receives a Carers’ Emergency Card, with a unique ID number. Should someone phone the emergency number on the card, this will inform our Delta Wellbeing Advisors of an accident or emergency. We will call the nominated person(s) to action contingency arrangements. If there is no substitute person to nominate in an emergency, we will contact Social Services to make contingency arrangements for the cared for person.

 

Download a registration form

Key partners

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