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Helping you to live the life you want

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Offering flexible support when you need it

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e Support packages tailored to your specific needs

What's the CONNECT project?

The CONNECT project provides an enhanced lifeline and telecare service across Carmarthenshire, Pembrokeshire and Ceredigion. The pilot project has been funded by the Welsh Government’s Transformation Fund, enabling the West Wales Care Partnership Board - which brings together Carmarthenshire, Ceredigion and Pembrokeshire County Council’s, Hywel Dda University Health Board and representatives of the third and independent sector - to work together to help shape the future of health and social care services across west Wales.

What’s the aim of the project?

The aim of the project, which is the first of its kind in Wales, is to support a prevention and early-intervention care system through pro-active wellbeing calls which can help identify any potential health and wellbeing issues at the earliest opportunity to ensure needs are supported accordingly, providing a specialist response service and via community-based support whenever individual’s need it.

As part of the service, CONNECT also offers flexible support packages tailored towards an individual’s specific needs to help them live independently for as long as possible utilising the latest Technology Enabled Care (TEC). This includes red button lifelines, fall detectors, GPS tracking devices, door sensors, medication dispensers to remind someone when their medication is due and many more useful devices, providing individual’s and their loved ones with complete peace of mind 24/7 all year round.

How will we do this?

There are three key elements to the service:

  • Firstly, it's about providing the right support to help individuals to help themselves by focusing on their wellbeing.
  • Secondly, the service aims to provide help when it’s needed through early intervention to reduce the impact of ill health and help individuals regain their independence.
  • Thirdly, it’s about providing ongoing specialist help to continue promoting independent living to prevent a ‘potential’ crisis occurring and the impact this may have on an individual’s health and wellbeing.

Project delivery

Delta Wellbeing Ltd has been commissioned by the West Wales Care Partnership Board to assist with the delivery of the project. The company, set up in 2018, operates as an independent trading company owned by Carmarthenshire County Council. It involved the transfer of the council’s former Careline service, which had been in operation for over 30 years.

Delta also supports a large number of Local Authorities, Housing Associations, Health, Educational and Third sector organisations, as well as Welsh Government to deliver out-of-hours support for their services and Technology Enabled Care at scale.

Want to know more about the CONNECT service?

For further details about how the CONNECT service can support you and your loved ones, and applicable charges, please contact one of our friendly team members today on 0300 333 2222.

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In partnership with

Hywel Dda
Welsh Govenrment